[help-desk] create working group to identify SWH personas
This task relates on organization and planning of a working group (WG) to identify and describe people that are Software Heritage stakeholders and identify the needs they might have from the SWH help-desk. The working group will address the four verticals:
- Academia
- Cultural Heritage
- Industry
- Public administration
Working group coordination: @sgranger Including teamsters: @lunar, @bchauvet, @mathfichen Community members, to invite volunteers:
- ambassador representative,
- partner representative (CCSD?),
- contributor/contractor representative
A key impact in this repository will be to identify which use cases is mapped to which personas.
References
Notes from the team seminar - June 2023
How to better support our users? https://gitlab.softwareheritage.org/teams/staff/seminar2023/-/blob/main/notes/session-1-group-5.md?ref_type=heads
Related topics
Roles in the team : https://gitlab.softwareheritage.org/teams/staff/seminar2023/-/blob/main/notes/session-2-group-4.md?ref_type=heads
Notes from the Community workshop 2024
- To add