Open
Milestone
[2024 Roadmap- community] Help-desk: setup WG to pave the way for a helpdesk
- Lead: @sgranger
- Tags: community, support
- Priority: medium
Includes work
- setup WG with community representatives and analyze existing support channels for the entire SWH community and beyond
- analysis of existing communication channels
- proposal of solution to provide support
KPIs
- active working group (meetings > 4 instances/year)
- draft solution